Attitudes in the Workplace:  How to Deal With Difficult Attitudes

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude.

The good news is there is now a process for dealing with these difficult people!  Topics to be covered:

• Recognize and describe the characteristics of a bad attitude.
• Assess a challenging situation and determine an appropriate strategy.
• Utilize a 5-step process for dealing with difficult people.
• Regain your positive attitude about the other person or situation.