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Kim’s Message: You Asked and We Listened

Posted by Kim Gusman, President & CEO on September 24, 2026

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August’s 2026 Member Satisfaction Survey offered an encouraging look at how CEA continues to support its member organizations. For all of you who took the time to take the survey—Thank You! Your feedback reflects an engaged membership that values the resources we offer and gave us some great ideas for the future!

Here’s What You Said:

Members most often join CEA for labor law compliance, HR forms and toolkits, and training programs, underscoring the need for reliable guidance in a complex regulatory environment with practical tools that streamline daily HR work.

  • Forms & Toolkits remain the most appreciated resource, with 77% identifying them as essential.
  • Phone Support and Live Chat follow closely at 72%, offering reassurance during urgent or nuanced employee relations and other HR challenges.
  • On‑demand training, Zywave, valued by 55%, provides flexibility for busy professionals who need to build skills and obtain training on their own schedule.

What You Asked For:

Members expressed interest in having CEA offer new services such as:

  • Video tutorials earned the highest score, reflecting a growing preference for visual, self‑paced learning.
  • AI and Excel training, which highlights an increasing need for technical skill‑building within HR roles.

bussiness summit flyerMembers also requested that CEA bring back some of our pre-COVID events such as:

  • An annual conference and regional business summits, showing a desire for more in-person events and opportunities for networking.

GOOD NEWS! We heard you and are bringing back regional business summits this fall. Join us in Fresno, Huntington Beach, or Sacramento for a morning of networking, leadership training, and a sneak peek of the 2027 Labor Law Updates.

Save the Date for CEA’s 90th Anniversary Conference – June 18, 2027

Members rated HR support at a weighted average of 4.57 out of 5, emphasizing the reliability and expertise of the team. 94% of respondents expressed positive feelings about their membership, often noting increased confidence in decision‑making and the value of having expert guidance readily available.

Overall, the 2026 survey results affirm that CEA continues to meet the evolving needs of its members with clarity, responsiveness, and practical support.

Thanks again for all your support!

KGusman